News

Customer Service Provides Personal Contact for Questions & Issues

Remy offers many online tools and services—such as the E-Catalog, Distributor Locator and online ordering capabilities—to make your job easier. While these tools give you quick, easy access to information, we know sometimes it’s helpful to talk to a real person. And our Customer Service Team is ready to help.

“Our team serves as the front line to our customers,” says Maurice Richardson, customer service manager. “We make every attempt to take care of whatever concern or issue our customers may have. If we are unable to address it directly, we work internally to get the support required and provide the needed feedback to our customers.”

The Remy Customer Service team supports our customers globally, primarily helping customers with:
  • Online ordering, including order placement, status and shipping Dates
  • Inventory availability
  • Pricing and invoices
  • Freight or shipping issues
  • Emergency support and same day shipping in a truck down Situation
customer_service_phoneThe customer service team is available Monday through Friday from 7 a.m. - 6 p.m. EST. Additionally, after-hour support is available Monday through Thursday until 8 p.m. EST.

“We understand how important it is for our customers to speak live to someone at times—and not get an automated response,” says Richardson. “Our team takes
real pride in being able to work with customers directly and help them get the information or products they need.”

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