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IT Specialist (IT Campus Shared Service)

Rzeszow - Poland

Jan 07, 2021

Full time

R2020-2245


The IT Specialist (Client Technologies Specialist) is primarily responsible for IT Customer environment. He/She executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers).

Main Responsibilities:

IT Delivery Service

  • Help to build IT service relationship with customers.
  • Ensure quality services are performed to the agreed SLA.
  • Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner.
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery.
  • Understands Incident, Problem and Change Management Principles.
  • Ensure first class IT Service Delivery across locations for infrastructure services.
  • Support the setup of processes around Service Management.
  • Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities.
  • Support of Local Production/Manufacturing Connectivity.

Client & Asset Service

  • General Computer Desktop & Laptop support.
  • Configure new and existing PCs according to Corporate standards for deployment.
  • Desktop Applications installation and troubleshooting.
  • Maintain Licenses Management.
  • Hardware Refresh Project involvement.

IT Service Desk

  • Service desk support by phone, email, chat, etc.
  • Provide & Maintain Phone system and mobile devices support.
  • Ensures that remote and on-site support issues are resolved to customers satisfaction.

LAN Service

  • Provide basic network, security and printing support.

Key Required Skills:

  • 1st/2nd level of IT support experience preferably in a production (automotive) company & international environment.
  • University degree with Information technology or University study with experience in similar position.
  • Knowledge Microsoft technologies like Active Directory, SCCM, DHCP, Win7-10.
  • Working knowledge of incident management principles.
  • Learning on the fly.
  • Works independently, leading small to medium projects and leading or participating in Department, and / or group technology planning.
  • Action Oriented.
  • Focus of knowledge and operations encompasses the site and extends to the group level.
  • Functional/Technical Skills.
  • Demonstrates advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills.
  • Drive for Results.
  • Able to manage stress.
  • Fluency in Polish & English is mandatory.

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