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Service Delivery Coordinator

Blonie - Poland

Jun 08, 2022

Full time


Main duties and responsibilities:

  • Manages Service Delivery, Client and Infrastructure Operations incl. local team for Blonie and Krakow

  • Manages local infrastructure projects (form initiation through closing)

  • Implements new Services with local and global team and manages Service Catalog.

  • Ensures that systems, processes, policies, and methodologies specified are followed and to ensures effective monitoring, control and support of service delivery.

  • Establishes and manages the IT Service Level Agreements

  • Builds IT service relationship with customers.

  • Builds IT service relationship with application teams and Business Relationship Managers

  • Participating in global regional Infrastructure & Service Delivery operations meetings

  • Participating in global /regional project reviews


  • 7-10 years working in Information Technology

  • 5 years working in an international IT Service Team

  • Experienced in ITIL framework, especially incident, problem, change-management, reporting and overall SLA management – certification is a plus

  • Strong communications skills needed to interface with high-level customer representatives

  • Strong priority setting and planning skills

We offer:

  • Possibility to develop and participation in trainings

  • Competitive salary adequate to skills and experience

  • Free transport from Warsaw (Rondo Daszyńskiego, Ciepłownia Wola)

  • Private Medicover medical care for the employee and employee’s family

  • Co-financing for the sport card Multisport

  • Co-financing for holidays, Christmas gifts for employees' children

  • Possibility to finance further education (Master's, postgraduate)

  • Possibility to join to the PZU insurance

  • Very good working conditions in a brand-new office


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