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Client Technologies Specialist

bw_wordkay_placeMarkdorf - Germany

bw_wordkay_timeDec 03, 2018

bw_wordkay_optionFull time

bw_wordkay_idR2018-3285


Description:

  • Ensures first class IT Service Delivery across locations for infrastructure services
  • Support driving the setup of a European Service Desk
  • Support the setup of processes around Service Management
  • Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities (400+ people)
  • Support of Local Production/Manufacturing Connectivity
  • Acting as counterpart for the European Data Center Team in order to support ongoing projects.
  • Strong focus on IT support resulting out of restructuring plans.
  • Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner.
  • Helps to build IT service relationship with customers
  • Ensure quality services are performed to the agreed SLA
  • Support in implementing and providing services
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
  • Understands Incident, Problem and Change Management Principles

REQUIREMENTS & QUALIFICATIONS

Skills, Abilities and Experiences:

  • 5 years working in Information Technology
  • 2-3 years working in a Client Service Team and/or Service Desk
  • 1st, 2nd and 3rd Level support experience in multi-language
  • Experience in Service Management and/or ITIL Principles
  • Experience in Microsoft Client Infrastructures
  • Experienced with Microsoft OS (at least Win 7, 8.x a plus)
  • Experienced in Microsoft Office Applications
  • Very focused in User Satisfaction

Other Qualifications:

  • Experience in working in virtual/distributed teams
  • ITIL Foundation Certificate
  • Communication skills to interface with colleagues from other locations (GER/EU)
  • Ability to use own judgment and initiative in problem resolution
  • Experience in Automotive (Production/Manufacturing IT) environment a plus
  • Strong process Orientation
  • Proficient in German, Effective in English, other European languages a plus

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