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Customer Quality Engineer

bw_wordkay_placeSeneca - South Carolina - USA

bw_wordkay_timeSep 05, 2019

bw_wordkay_optionFull time

bw_wordkay_idR2019-0023


Job Summary

Provide quality leadership to Automotive and Commercial Vehicle customers by serving as liaison between BorgWarner and customers on key customer quality deliverables and expectations. Facilitate strategies for customer communications that insure BorgWarner cross functional team alignment while maximizing value to customers. Work with internal teams to ensure compliance with Customer Specific Requirements (CSR), customer change management and product qualification requirements. Facilitate alignment on warranty communications and actions (roadmap). Conduct business with customers in professional manner that facilitate a positive customer experience and establishes goodwill between BorgWarner and our customers.

Roles and Responsibilities

  • Ensures compliance and safety of all activities within the organization standards and policies.
  • Develop strong relationships and develop communication strategies with customer teams that facilitate positive interactions based on professional and timely responses.
  • Facilitate internal cross functional alignment on BorgWarner direction and customer responses on quality topics. Generate effective and consistent communication packages supporting BORGWARNER direction including value to customers.
  • Work with plants and cross functional teams in generation of communication packages required for customer report outs. Facilitate standardization of internal expectations and responsibilities for customer reporting.
  • Provide internal visibility and facilitate resolution of customer quality and warranty concerns. Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issue and close 8-D to the customer satisfaction. Support problem solving initiatives.
  • Provide technical and quality expertise to support BORGWARNER commercial team in quality and warranty risk mitigation.
  • Facilitate communication and coordination of customer meetings addressing special cause quality or warranty topics.
  • Leads customer zero mile complaint process and ensure effective root cause analysis and permanent corrective action implemented.
  • Manage Sort activities associated with customer complaints.
  • Participates in the analysis and disposition of non-conforming product as required
  • Performs internal audits on product/processes to ensure compliance to specifications to promote customer satisfaction and zero ppm goal.
  • Provide oversight and drive compliance to Customer Specific Requirements (CSR).
  • Develop robust PPAP documentation and ensure Submission of final PPAP documentation (BORGWARNER internal and customer specific requirements) for launches and changes and review the documents with the customer for approval.
  • Internally support communication of Customer Specific Requirements as part of the PPAP and Change Management Process and verification that customer specific requirements are fulfilled (i.e. PPAP documentation, Testing, PTR, etc.).
  • Provide support and when required coordinate customer test and quality requests requirements test samples, Run @ Rate, PV trials and PTR in support of product/process change approval and new product/program launch.
  • Provide oversight on scheduling and support customer on-site visit /audit of manufacturing process (Run @ Rate, STAR Audits, QSB Audits, etc.) Note: Plant QA Staff responsible for facilitation, documentation and open issue resolution.
  • Support review and presentation of PPAP package/ follow up on open issues to customer.
  • Monitor and Manage Customer web portals for customer complaint management and change management.
  • Provides training and support to employees on all quality concerns, customer complaints and application of quality methodologies.
  • Performs all other duties and responsibilities as assigned.

Education and Experience

  • Bachelors of Science in Engineering or equivalent technical degree and experience
  • Minimum 6 years of experience in technical quality support, customer interacting with different levels of management of clients, specifically Automotive OEMs; able to demonstrate ability to navigate complex organizational matrix and effective communication skills.
  • Minimum 4 years of experience in Automotive, Automotive Systems, or technical field is required.
  • Demonstrated knowledge of core quality tools including: Process control plans, process flow diagrams, FMEA, MSA, SPC.
  • Travel possible up to 25% of time.
  • Proficient, experienced and knowledgeable in program launch processes and APQP requirements.
  • Strong Statistical and analytical proficiency.
  • Knowledgeable of Automotive OEM CSRs.
  • Proficient of automotive problem solving tools (8D, 5 Why, Ishikawa analysis, etc.) required.
  • Proficient in Microsoft Office software.
  • Minitab, SAP, etc. a plus.

EEO Statement

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to  age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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