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BRM (Business Relationship Manager)

bw_wordkay_placeDixon - Illinois - USA

bw_wordkay_timeFeb 11, 2019

bw_wordkay_optionFull time


JOB TITLE:  Business Relationship Manager

Exempt (Yes/No):Yes

Department: IT


Business Relationship Manager (BRM) manages the IT portfolio for its related RUs and manages his application team. This includes the tactical and operational IT, as well as managing project demands and portfolios in the region.

Responsible to ensure the streamlined operation of the IT services are in alignment with the business objectives of the organization as well as the IT strategy. This individual will initiates, plan, coordinate, direct and design IT-related activities of the organization. The BRM will work closely with the plant manager and his management team to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the business organization.

The position includes the role of the business relationship manager. Key responsibilities are to be accountable for all IT services of BorgWarner available In related RU’s, advice business on how best utilize, direct IT solutions towards IT standards and strategy. Report out  on IT operational and project delivery performance based on service level agreements. Establishes and maintains positive business relationships throughout the business community.

Responsible for Information Technology projects  in his RUs and for assigned global projects (from conception to completion), for a broad range of Information Technology initiatives, focused on SAP ERP and further SAP application solutions. Provides project management and information technology expertise for application software projects and system support.

Develops his management team in professional and personal aspects to support the business growth. Establishes reporting standards and an operational model of continuous improvement.


  • Responsible for IT strategy and delivery relating to usability, functions/features, and customer experience.
  • Member of ETS Senior IT management team developing key IT strategies and standards for the group in alignment with the business strategies
  • Acts as the business relationship manager for the senior business management team for assigned RUs
  • Oversees regional IT organization and overall IT services and service models
  • Provide initial project estimates for cost-benefit analysis
  • Advice business on how to maximize IT investments and identifies opportunities for leverage of IT globally/regional
  • Work with business to prioritize and sequence projects
  • Manage expectations and communication with business stakeholders.
  • Providing a visionary approach to business/technology opportunities as well as a detailed, methodical involvement for daily management of applications.
  • Manages budget and cost effectiveness of their area of responsibility.
  • Direct projects towards desired technology strategies and standards
  • Responsible for hiring, developing, and retaining assigned IT team
  • Leadership – Creates strong morale and team spirit within the team while actively fostering wins/successes through results
  • Use of required PPE; following safety rules and procedures and training others; compliance with plant code of conduct.
  • Attendance at safety and health training sessions
  • Housekeeping practice.


  • Bachelor’s degree in Information Systems, Computer Science or related field.  Master’s degree preferred.
  • 8 years plus IT management experience and experience in managing decentralized teams
  • 5 plus years of project management experience and project management tools.
  • 5 years+ extensive SAP manufacturing/automotive experience
  • Solid team/project management, organizational and leadership skills.
  • Hands-on mentality
  • Ability to prioritize multiple projects, work under tight deadlines, and handle changing priorities.
  • Ability to work directly with middle to senior management team
  • Ability to understand complex business requirements and recommend solutions.
  • Knowledge and experience with IT controls and governance.
  • People Skills - in hiring, training, developing, and retaining IT resources


Extensive experience in the field of IT service organizations (ITIL) and project delivery frameworks

Root-Cause Analysis

Skills and Abilities

Excellent Written and Verbal Communication Skills

Ability to multi-task

Strong Process Orientation

Excellent Customer Focus


Customer Focus                                                                  

Process Management         


Drive for Results


Action Oriented

Priority Setting                                                                    

Dealing with Ambiguity

Problem Solving                                                                  

Functional/Technical Skills

EEO Statement

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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