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IT Client Technology/IT Service Desk Specialist (Turbo Systems)

bw_wordkay_placeRzeszow - Poland

bw_wordkay_timeOct 05, 2019

bw_wordkay_optionFull time

bw_wordkay_idR2019-2306


Key Responsibilities/Requirements:

  • Providing 1st Level IT support (hotline + backend) across all varieties of offered IT Services for BorgWarner (with special focus on German-language customers in the initial step, which might get expanded),
  • Support/driving the setup of a distributed Service Desk Team while being a direct operational member of this team,
  • Help to build IT service relationship with customers,
  • Ensure quality services are performed to the agreed SLA,
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery,
  • Understands Incident, Problem and Change Management Principles.

Required Skills/Abilities:

  • 5 years working in Information Technology,
  • 2-3 years working in a Client Service Team and/or Service Desk,
  • Experience in Service Management and/or ITIL Principles,
  • Experience in Service Management Tools (Service NOW as preference),
  • Experience in Microsoft Client/Server Infrastructures,
  • Experienced with Microsoft OS (Win 7, 10),
  • Experienced in Microsoft Office Applications,
  • Very focused in user satisfaction.
  • Proficient in German, English and Polish,

Other Qualifications:

  • Experience in working in virtual/distributed teams,
  • Communication skills to interface with colleagues from other locations,
  • Ability to use own judgment and initiative in problem resolution,
  • Experience in Automotive (Production/Manufacturing IT) environment as a plus.

What we offer:

  • Possibility to bring in own experience and technical expertise to expand our existing 1st Level IT Support Team out of Poland.
  • Strong collaboration within a distributed team with the intention to deliver adequate state of the art support for BorgWarner in regards to our IT Services.
  • Close customer-contact, which enable to see directly how the own work helps BorgWarner to be successful.

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