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Customer Quality Engineer (CQE)

bw_wordkay_placeRayong - Thailand

bw_wordkay_timeJan 16, 2020

bw_wordkay_optionFull time

bw_wordkay_idR2019-2971


•Customer Satisfaction
•Fast response
•Warranty Analysis
•Safety for Service Team
•Communication between the customer and Product Quality Engineers
•Managing the daily activities of the technicians
•Ensuring safety of technicians
•Control of travel time and cost

  • Develop and analysis of warranty returns from customer’s product assembly line and field
  • Monitor / Collect data from customer web-site and communication line
  • Prepares reports, provides information and informs customer’s requirement to each plant of BorgWarner
  • Prepares final reports for quality issue to customer
  • Issuing and tracking customer issue and close
  • Submit and get approval of customer PPAP for other BW plants
  • Attends customer’s meeting to investigate quality problem from product assembly line or field
  • Explains countermeasure of each plant to customers in order to get customer’s understanding if necessary.
  • Work with Engineering team to define and get resolution major warranty issues
  • Analyze customer complaints of product quality and report internal / external customers.
  • Develop strong, cooperative relationships with customer QA & QC.
  • Communication with CSE, PQE, Manufacturing engineer
  • Responsible for complying with the general safety rules and procedures
  • Responsible for his/her safety and attending safety trainings
  • For emergency preparedness & response, to confirm role as a member and implement.
  • For fire prevention control, to implement role as a member of the self fire team of company.
  • For environmental control, to use tools, equipments and etc based on environmental guide line.
  • For waste material control, to observe waste material process for isolating, scraping, storage and delivery. 
  • For environmental object target, responsible for his/her safety target as his/her KPI.

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