1. Deal with customer complaint on time, organize 8D meeting and follow up the correction action plan.

2. Warranty information and parts analyze and reduce warranty cost in customer end.

3. Lead customer audit and meet customer requirement successfully.

4. Compile customer change request application and get customer approval, follow the status of approval.

5. To coordinate change management suggested by customers.

6. To visit/contact with customers and maintain relationships

7. Customer related documents submission.

8. Lead field performance improvement and visit service stations.

9. Support sales team to negotiate warranty refund.

10.Setting quality objectives and related training.

11.Setting corrective and preventive actions.

12.Customer scorecards and customer portals.

13. Accomplish other tasks assigned by Quality Manager.

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