Customer Service Specialist

General Description:

The SOCS Specialist is responsible for rolling forecast coordination between customers and internal operations, delivery, account checking, invoice management and so on.

Key Accountabilities:

• Sales forecast and sales order management.
• Monthly delivery plan coordination, timely communication with the sales and logistics solutions.
• Monthly analyze schedule achievement and sales forecast accuracy.
• Customers’ Warehouse receiving.
• Capacity investigation, customers’ visit, customer satisfaction improvement.
• Continuous improvement and optimization of daily work.
• Account checking and invoice management.
• Other duties as relevant to the position.

Qualifications & Requirements:

• College graduate.
• Three~ five years working experience in CS, purchasing, logistics, operations related.
• Strong statistics and analytical skills, data sensitive.
• Ability to effectively work cross functionally and good communication skill.

Key Competencies:

• Good oral and written English skills.
• Working knowledge of ERP, preferably SAP.
• Customer focus and service oriented, Strong sense of responsibility.
• Good Excel & PPT skill

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