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Customer Quality Engineer

Seneca - South Carolina - USA

May 26, 2020

Full time


Position Summary

Provides quality support to assigned production operations to ensure the integrity of components and products produced.  The individual aggressively drives quality improvement efforts in assigned areas with the goal of achieving "zero defect" performance, supports process improvement and problem-solving efforts with the focus on protecting and improving product quality

Key Roles & Responsibilities

Standard Duties :  

To perform this job successfully, an individual must have the ability to be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Oversees integrity of product quality for assigned area through participation as integral part of manufacturing team. 
  • Drives and champions quality improvement efforts. 
  • Provides expert analysis, guidance and support to Production in Process Improvement activities, including effective use of Problem-Solving tools / techniques and statistical analysis. 
  • Responsible for New Product Qualification, and verification of changes to current product.
  • Through the application of APQP, supports the external customers in New Product Introduction.   
  • Insures that internal customer needs for Control Systems are met in a timely and functional manner. 
  • Results for this position will be measured by improvements to Customer Satisfaction and Internal Scrap rate. 
  • Optimizes Process Capability on significant characteristics through effective application of statistical analysis techniques and training of Production in Problem-Solving.
  • Applies knowledge of Inspection Equipment and Techniques to provide timely data usable for informed decision-making. 

Utilizes analytical skill sets to implement root cause analysis and provide recommendations for corrective action


  • Knowledge of advanced quality planning, inspection equipment and techniques, root cause failure analysis, capability studies, statistical distributions, machine (metalworking) and assembly processes, problem solving, team facilitation, GD&T, and AutoCAD.   
  • Knowledge of QS-9000 and TS16949 automotive quality standards required
  • Attention to detail is a must.  Required comprehension of APQP principals/process along with good Customer relation & communication skills.
  • Prefer additional problem-solving training (6 Sigma, Shainin methodology, etc.).

Additional Information:

  • Travel is occasionally required, up to 5% of the time.

Safety and Physical Requirements:

  • All employees are responsible for knowing, understanding and complying with the safety policies and procedures.
  • Wear PPE when appropriate in designated campus areas.
  • Lifting shoulder high up to 35 lbs. on occasion.

Key Competencies

  • Customer Focus
  • Problem Solving
  • Judgement/Decision Making
  • Interpersonal Savvy
  • Dealing with Ambiguity

Education & Experience

  • Bachelor's degree in Manufacturing, Mechanical or Industrial Engineering/Technology
  • ASQ Certification a plus
  • 2+ years Manufacturing Engineering /Quality Assurance experience in the automotive industry
  • Experience with Supplier Development a plus.  
  • Experience in Minitab for statistical analysis preferred.


EEO Statement

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

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