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Customer Quality Engineer

bw_wordkay_placeWuhan - China

bw_wordkay_timeSep 19, 2019

bw_wordkay_optionFull time

bw_wordkay_idR2019-2231


This position will be mainly focus on Customer Quality related issues, responsible for new project APQP & PPAP, customer change and customer quality audit coordinated, field quality and other quality related work assigned .

Key Accountabilities

  • To be windows about customer communication regarding quality
  • Work and establish the excellent relationship with customer
  • Customer representative and ensure to only deliver the good parts to customer
  • Provide the proper and enough technical support to customer, such as customer on-site service
  • Regular customer visit to know well our product quality performance and listen customer’s voice and expectation
  • Responsible of fast response for customer claim and solving of customer’s quality issue, such as 8D report etc., try to reduce customer claim lead-time
  • Track customer quality performance by internal customer quality indicators and the scorecard issue regularly by customer, issue internal quality alert for any serious customer issue or recurring customer issue
  • Report any customer issue to quality manager
  • Push and follow up product audit and product reliability test based on internal audit plan ,product’s specification and customer’s requirement
  • Lead the preparation of customer audit, including the close on time of action plan
  • Lead the warranty return analysis and follow up warranty cost, argue with customer for non-duplicated failure in order to reduce warranty cost  
  • Prepare and submit monthly customer quality report
  • Lead annual customer satisfaction investigation
  • Other assigned quality related work

Qualifications & Requirements

  • Bachelor in mechanical engineering or related;
  • 5 years relative working experience and at least 3 years customer quality engineer working experience in automotive industry;
  • Good spoken and written in English
  • Good knowledge of TS16949
  • Good knowledge of customer’s requirement
  • Good knowledge 8D, problem solving etc.
  • Good organization, communication and coordination skills;
  • Good patience and sense of service
  • Be willing to travel

Key Competencies

  • Perspective
  • Self-Knowledge
  • Customer Focus
  • Functional / Technical Skills
  • Problem Solving
  • Decision Quality
  • Priority Setting
  • Drive for Results
  • Interpersonal Savvy
  • Learning on the Fly

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