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Client Technologies Specialist

Auburn Hills - Michigan - USA

Aug 20, 2021

Full time

R2021-1273


JOB TITLE

Client Technologies Specialist

COMPANY OVERVIEW

BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain technologies that improve fuel economy, emissions, and performance. Our facilities are located across the globe to provide local support for our diverse customer base.

BorgWarner is a company of independent thinkers who share a passion for the latest vehicle technology, enjoy working in a fast-paced, collaborative environment, and desire to play a key role in transforming the transportation landscape.

We engage this talented group of employees with meaningful work, amazing technologies, world-class facilities, and a culture that respects diversity and rewards excellence. It’s an atmosphere that fosters personal growth and allows you to propel your career to the next level.

POSITION SUMMARY

BorgWarner is currently looking for “dynamic, results driven” individual to join as a Client Technologies Specialist at our World Headquarter sin Auburn Hills, MI.

The Client Technologies Specialist IT is primarily responsible for IT Customer environment. Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers).  The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed.

KEY ACCOUNTABILITIES

  • Service Delivery Service
    • Helps to build IT service relationship with customers  
    • Ensures quality services are performed to the agreed SLA
    • Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
    • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
    • Understands Incident, Problem and Change Management principles 
    • Ensures first class IT Service Delivery across locations for infrastructure services 
    • Support the setup of processes around Service Management 
    • Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities 
    • Support of Local Production/Manufacturing Connectivity 
    • Printers installation, configuration & support
    • Smart hand for Hosting services (tape rotation / physical reboot / racking of new/old servers or other equipment)
    • Participates in support of the Executive IT Service Needs
    • Maintain technology skillset used in conference room and streaming technology

  • Client & Asset Service
    • General Computer Desktop & Laptop support
    • Configure new and existing PCs according to corporate standards for deployment
    • Desktop Applications installation and troubleshooting.
    • Maintain Licenses Management and version control
    • Hardware Refresh Project involvement.
    • Maintains client security settings (e.g. admin rights, software installs, etc.)

  • Service Desk Service
    • Service desk support by phone, email, chat, etc.
    • Provide & Maintain Phone system and mobile devices support.
    • Ensures that remote and on-site support issues are resolved to customers satisfaction.
    • LAN Services
    • Provide basic network, security and printing support.

EDUCATION/EXPERIENCE

  • BA/BS Computer Science or related field
  • 3+ years working in Information Technology
  • Executive Level “White Glove” Support
  • Excellent Verbal Communication Skills
  • Excellent Written Skills
  • Ability to multi-task
  • Strong Process Orientation
  • Excellent Customer Focus

KEY COMPETENCIES

  • Customer Focus
  • Interpersonal Savvy
  • Informing
  • Listening
  • Priority Setting
  • Problem Solving
  • Process Management
  • Drive for Results
  • Action Oriented
  • Dealing with Ambiguity
  • Functional/Technical Skills

SAFETY

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

EQUAL EMPLOYER OPPORTUNITY STATEMENT

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS:

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Global Terms of Use and Privacy Statement


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Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

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