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After-sales service

Lugo - Italy

2021 年 6 月 21 日

Full time

R2021-3135


COMPANY OVERVIEW

BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain technologies that improve fuel economy, emissions, and performance. Our facilities are located across the globe to provide local support for our diverse customer base.
BorgWarner is a company of independent thinkers who share a passion for the latest vehicle technology, enjoy working in a fast-paced, collaborative environment, and desire to play a key role in transforming the transportation landscape.
We engage this talented group of employees with meaningful work, amazing technologies, world-class facilities, and a culture that respects diversity and rewards excellence. It’s an atmosphere that fosters personal growth and allows you to propel your career to the next level.

ROLE: After-sales service

The position is based in Borgwarner Italy Plant in Lugo (Ra)

POSITION SUMMERY: Reporting to the Operation Manager, the after-sales service is in charge of the management and coordination of after-sales activities.
Products: Industrial Stationary Chargers and Automotive Stationary DC Fast Chargers

KEY ROLES AND RESPONSABILITIES

  • Provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products.
  • Take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
  • It is focused on daily interactions with customers such as technical support and after-sales support with direct communication with customers.
  • Register, follow-up, solve and respond to customer requests, complaints and after-sales services related to products.
  • Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments on products.
  • Implement strategies that ensures post-sale follow up of customer satisfaction.
  • Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction.
  • Solve problems which arise in planning, prioritising, organising, of all activity of the department. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice to generate new understandings and lesson learned to share with Quality, Production and Engineering to improve and develop product quality and reliability.
  • Collaborate with Sales department for the technical definition of new products and/or Customers product improvement request.
  • Producing customer documentation such as product manuals and charger setup procedures
  • Assisting with new product development and developing procedures and software tools for setting up applications
  • Assist customers in charger fault-finding and provide guidance to customers regarding charging protocols, infrastructure/remote protocols, EMC, electric installation
  • Customer support to be provided remotely from BorgWarner site in Lugo and if needed on-site at charging stations throughout Europe, and NA.
  • Modify the configuration of the BorgWarner automotive and industrial battery chargers to suit the end application. Typical applications include Lead or Li-Ion battery charger installations for automotive or private commercial vehicles fleet
  • Interpreting customer specifications and providing technical advice to customers to assist in correct selection of BorgWarner products to be used.

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