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Customer Coordinator

Gillingham - United Kingdom

2021 年 7 月 7 日

Full time


Coordinate all Heavy Duty Customers including Borgwaner Troy Aftermarket. Load Customer schedules, review and create recvery plans for customer arrears and avoid customer escalation.


  • Management of several External Customers
  • Receiving and reviewing schedules from the customer
  • Loading of EDI schedules from the customers and producing comparison reports.
  • Produce the picklists for the warehouse.
  • Arrange and prioritise outgoing shipments, Sea/Air/Other with the customers freight company or our own.
  • Chasing Manufacturing or the Material Controllers to reduce Arrears/Backorders
  • Liaise with Component stores and Warehouse personnel to understand any delays or lead times of Product being made available.
  • Produce recovery plans to the customer where Manufacturing output/Supplier deliveries are not satisfactory.
  • Update daily reports on sales/inventory and goods inwards receiving.

AUTHORITIES (if applicable):

  • xxx
  • xxx



    • Lean Manufacturing/ material movement awareness.
    • Production Control Experience


  • Advanced Excel skills
  • Good proficiency of AS400 and/or SAP and/or Business Objects.
  • Knowledge of AS400 File Transfers



  • GCSE (3 “O” Level at C grade)
  • “A” Level

    Degree in Business Administration or Business Management, or equivalent


    • Mechanical engineering apprenticeship



  • Team player
  • Flexible and adaptable approach
  • Excellent communication and interpersonal skills
  • Good organisational skills, including attention to detail
  • Self-motivated and have a strong and flexible attitude towards work
  • Ability to work under pressure and to deadlines when required
  • The ability to prioritise and organise own workload


    In addition to the above requirements, the person must comply with all Borg Warner Policies and Procedures relevant to the role and treat colleagues and work colleagues with respect

     (Inclusion, Integrity, Excellence, Responsibility and Collaboration).

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