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Client Tech IT

2021 年 3 月 30 日

R2021-1649


  • Service Delivery Service
    • Helps to build IT service relationship with customers  
    • Ensures quality services are performed to the agreed SLA
    • Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
    • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
    • Understands Incident, Problem and Change Management principles 
    • Ensures first class IT Service Delivery across locations for infrastructure services 
    • Support the setup of processes around Service Management 
    • Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities 
    • Support of Local Production/Manufacturing Connectivity 
    • Printers installation, configuration & support
    • Smart hand for Hosting services (tape rotation / physical reboot / racking of new/old servers or other equipment)

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