Customer Quality Engineer

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This position will be mainly responsible for dealing with local/oversea customer quality issues, supporting NPD and handling other quality related customer requirements.

1.Increase customer satisfaction plan and strategy;

2.Responses for lead customer issues and quality improvement;

3.Prepares Failure Analysis report for customer returns;

4.Coordinates team to ensure on time delivery of Failure Analysis report to

customer;

5.Coordinates with Make site to complete 8D report (MAKE team does 8D report);

6.Be familiar with quality tools such as Fishbone 5Why 6 sigma;

7.Uses Track system to manage customer returns;

8.Interfaces with customer for customer portal management;

9.Manages customer specific requirements and summarizes them for MAKE;

10.Warranty (field) performance analysis and trending;

11.Leads and participates in Customer quality meetings;

12.Any other tasks assigned by supervisor.

Strictly abide the EHS rules and regulations and behavior guide line in the plant; wear PPE in right way; actively participate in EHS training; do housekeeping at work; report accidents and unsafe issues immediately join the accident disposal. Specific presentation can be reached in TMS system and individual job description.

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