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IT Intern

Bellwood - Illinois - USA

Sep 16, 2020

Part time

R2020-1534


The BorgWarner Information Technology Intern Program is designed to provide a hands-on opportunity and environment to learn the profession of Information Technology at the entry level from the perspective of a Tier-One Automotive Supplier. We are seeking IT Interns for the traditional year round part time work.Perform entry level service desk (aka help desk) functions including call answering/routing

  • Diagnose and resolve entry level technical hardware and software issues
  • Respond to requests for technical assistance in person, via phone, and electronically
  • Install new software on users computers
  • Clean, modify and repair computer hardware including monitors, keyboard and printers
  • Follow standard service desk procedures
  • Track and route problems and requests and document resolutions
  • Identify and escalate situations requiring urgent attention
  • Work closely with other IT professionals
  • Redirect problems to appropriate resource
  • Learn to become a liaison between IT professionals and end user

  • EDUCATION / EXPERIENCE

  • Working knowledge of fundamental operations of relevant software and hardware equipment (i.e. Microsoft Windows operating systems, Dell hardware, and Cisco network equipment).
  • Pursuing a BS in related field with a minimum GPA of 3.0/4.0.
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Must be self-driven and able to accomplish entry-level troubleshooting tasks with decreasing supervision.
  • Microsoft or other industry certifications (i.e. ITIL, A++) are a plus.  

  • KEY COMPETENCIES

  • Priority Setting - Spends his/her time and the time of others on what's important; Quickly zeros in on the critical few and puts the trivial many aside; Can quickly sense what will help or hinder accomplishing a goal; Eliminates roadblocks; Creates focus.
  • Customer Focus - Is dedicated to meeting the exceptions and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.Decision Quality - Makes good decisions (without considering how much time it takes) based on a mixture of analysis, wisdom, experience, and judgment; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; Sought out by others for advice and solutions.
  • Informing - Provides the information people need to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provide individuals information so that they can make accurate decisions; Is timely with information.
  • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers.
  • Learning on the Fly - Learns quickly when facing new problems; A relentless and versatile learner; Open to change; Analyzes both successes and failures for clues to improvement; Experiments and will try anything to find solutions; Enjoys the challenge of unfamiliar tasks; Quickly grasps the essence and the underlying structure of anything.
  • Action Oriented - Enjoys working hard; Is actions oriented and full of energy for the things he/she sees as challenging; Not fearful of acting with minimum of planning; Seizes more opportunities than others.
  • Drive for Results - Can be counted on to exceed goals successful; Is constantly and consistently one of the top performers; Very bottom-line oriented; Steadfastly pushes self and others for results.
  • Functional Technical Skills - Has the functional knowledge and skill to do the job at a high level of accomplishment.
  • Personal Learning - Picks up the need to change personal, interpersonal, and managerial behaviors quickly; Watches others for their reactions to his/her attempts to influence, perform, and adjust; Seeks feedback; Is sensitive to changing personal demands and requirements and changes accordingly.

  • Currently pursing a degree in Information Technology

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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