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Customer Service Representative

San Luis Potosí - Mexico

Apr 30, 2021

Full time

R2021-2367


BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain Technologies that improve fuel economy, emissions and performance. Our facilities are located across the globe to provide local support for our diverse customer base.

We operate in two groups: The Engine Group develops air management strategies and products to optimize engines for fuel efficiency, reduced emissions and enhanced performance. BorgWarner’s expertise includes engine timing systems, boosting systems, ignition systems, air and noise management, cooling and controls. The Drivetrain Group harnesses a legacy of more than 100 years as an industry innovator in transmission and all-wheel drive technology. The group leverages this understanding of powertrain clutching technology to develop interactive control systems and strategies for all types of torque management.

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as a Customer Service Representative at our SLP plant in Mexico.

In this role, and under direct supervision of the Customer Service Manager, the Customer Service Representative will display a high level of professionalism while managing our corporate customer order data base, utilizing and monitoring our on line ordering system while providing first line written and verbal communication to our customers in regards to BorgWarner products, deliveries and issues resolutions.

Key Accountabilities:

  • Acts as a primary contact for Commercial Vehicle OEM Customers
  • Business communications with strategic customers to maintain exceptional relationship
  • Responsible for accuracy and maintenance of customer orders
  • Manage customer orders received via EDI data, on line ordering system and manually (fax/email)
  • Communicate with production plants and Distribution Centers to ensure on time delivery to customers
  • Work with A/R to resolve customer payment issues
  • Work with cross functional teams to achieve total customer satisfaction

Education & Experience:

  • Minimum 2 years customer related  experience
  • Associates Degree or equivalent work experience of three years in related field
  • Degree in Business Administration or related field preferred
  • Must be strong in Microsoft Excel, Word, and Outlook. 
  • Good understanding of how CS interrelates with other functions in the organization
  • Knowledge of plant operations and processes
  • Committed to delivering quality product—monitors process to ensure quality
  • Intermediate analytical and problem solving skills
  • Good customer service skills
  • Has a clear understanding of procedures and techniques
  • Works under supervision
  • Strong Communication Skills
  • Ability to remain calm in stressful / tense situations

BorgWarner Competencies:

  • Learning on the Fly
  • Action Oriented
  • Functional/Technical Skills
  • Interpersonal Savvy
  • Problem Solving

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner SLP Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires.  This individual will work in manners that stress the importance of preventing accidents and illnesses.  He/she must take every precaution reasonable in the given circumstance for the protection of themselves and co-workers.  In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employer Opportunity Statement
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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