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Resident Engineer

Shanghai - China

Oct 13, 2021

Full time


Stay close to customer and work with customer, provide ‘fast response’ . Detail tasks include but not limited to: customer requirement clarification, on-site joint review and test, SW re-fresh, etc.
Major Responsibility:
a.    Customer directly interface, to build good customer communication channel, regular presence at customer plants.
b.    Support inverter onsite testing , product customer trial run and product launch at customer plants, collect the issue on site and provide necessary support sample/product rework if needed; 
c.    Able to use preliminary tools (Vector CAN tools etc.) to collect first hand failure parts information and have unit reprogramming activities; support product sorting activities; 
d.    Respond to customer complain in time and support "fast response", report to the responsible people about customer's complains or requirements.
e.    Logistic and sample related quality issues follow up;
f.    Support customer onsite review with design team remote connection.
g.    Travel between Ningbo and Shanghai is needed (~20% Working time)

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